Contents - Index

Patient Retention

The tools that MedFlex provides for Patient Retention are not only good business but good for your patients.

Patient Follow Up is accomplished in MedFlex by maintaining the patient follow-up date on the patient screen.  This value, while it can be directly modified there, is usually just reviewed there but comes as part of billing activity.  On the L-Code definition screen you can define what is the interval in days that you'd like for long term follow up.  Perhaps it's 6 months that you'd like.  Put that value on that base procedure then whenever you bill that patient for that base procedure their follow-up date will automatically populate with the new date.  You can generate letters or post cards each month for the next months follow-ups.  This matches a report you run as well.  As the people schedule their appointment you can check them off the report.  People not scheduled as the month arrives you can proactively call to get them scheduled.

Patient Surveys are a tool for patient retention because in the scoring of these surveys if you have a bad apple practitioner you will know it.  New vs Old Patient graphs by Practitioner is also a useful tool to know if you have a Practitioner that is making your new patients pick some other facility rather than return.  The very act of doing the surveys tell the patient you care about their experience.  These surveys are printed and sent to the Patient and then scored within MedFlex.  There are many selections on the survey reports for later analysis and varying levels of detail.

Patient List is a powerful tool in MedFlex for generating technology update letters, doing very long term recall, sending a letter out to patients whose doctor is retiring, birthday cards, news letters, etc.  You can generate from the MedFlex patient list just the patients you want to contact with a rich and powerful set of selectors in the Patient List Report.  These include such abilities as asking for all patients who reach 65 years old this month who had a particular item delivered in the past but not that item in the last 12 months.  These patients can then be viewed to the screen, printed in a list, printed on  laser labels, or dumped to a spreadsheet for any manner of mail merge you might like to do.